GENERAL TERMS AND CONDITIONS OF SALE

Terms and Conditions – Niodor®

Welcome to Niodor. In these terms and conditions, we clearly explain which agreements apply when you order products via our webshop or enter into an agreement with us in any other way. By placing an order, you agree to these terms.

Article 1 – Company Details and Definitions

1.1 Company Details

Niodor
Address: Oude Rijksweg Noord 64, 6114 JG Susteren, The Netherlands
E-mail: Hello@niodor.com
Chamber of Commerce (KvK) number: 96206098

1.2 Definitions

In these terms, the following definitions apply:

  • Niodor: the company that offers and sells products via niodor.com and other channels.
  • Customer: any natural person or legal entity that enters into an agreement with Niodor®.
  • Consumer: a customer acting for private purposes.
  • Business Customer: a customer acting on behalf of a company or profession.
  • Agreement: any purchase agreement between Niodor® and the customer.
  • Products: all goods offered by Niodor®, including odor neutralization equipment, liquids, refills, and related items.
  • Webshop: the online store of Niodor®.

Article 2 – Applicability

  1. These terms and conditions apply to every offer, every order, and every agreement between Niodor® and the customer.
  2. Deviations from these terms are only valid if confirmed in writing by Niodor®.
  3. Any terms and conditions of the customer do not apply, unless otherwise agreed in writing.

Article 3 – The Offer

  1. Niodor® makes every effort to describe all products as fully and accurately as possible.
  2. Obvious errors, mistakes, typos, or pricing errors in the offer are not binding on Niodor®.
  3. Images, colors, and product information on the website may differ slightly from the actual delivered product. No rights can be derived from this.
  4. An offer is valid while stocks last, unless stated otherwise.

Article 4 – Conclusion of the Agreement

  1. The agreement is concluded as soon as the customer places an order, the payment has been successfully completed, and Niodor® has confirmed the order.
  2. Niodor® reserves the right to refuse an order or to request additional information, for example, in cases of suspected fraud, incorrect data, or payment issues.
  3. If an order is refused after payment has been made, the paid amount will be refunded as soon as possible.

Article 5 – Prices and Payment

  1. All stated prices are in euros and include VAT, unless otherwise indicated.
  2. Shipping costs are stated separately before completing the order.
  3. Payment must be made via the payment methods offered in the webshop.
  4. The customer is obliged to report inaccuracies in payment details to Niodor® immediately.
  5. If a payment fails or is reversed, Niodor® may suspend or cancel delivery.

Article 6 – Delivery and Shipping

  1. Niodor® will process and ship orders with care.
  2. Delivery takes place at the address provided by the customer.
  3. The customer is responsible for correctly entering their name, address, and contact details.
  4. Stated delivery times are indicative. Exceeding a delivery time does not give any right to compensation.
  5. If delivery is delayed, Niodor® will inform the customer as soon as possible.
  6. The risk of damage or loss passes to the customer at the moment of delivery.

Article 7 – Right of Withdrawal and Returns

For consumers:

  1. The consumer has the right to cancel an order within 14 days of receipt without giving any reason.
  2. After cancellation, the consumer has another 14 days to return the product.
  3. The purchase amount will be refunded after correct receipt of the return shipment.

Exceptions:

Due to the nature of certain products, exceptions apply:

  • Opened liquids
  • Opened refills
  • Broken seals
  • Products that cannot be resold for hygienic or safety reasons

These products cannot be returned once the seal has been broken.

Return conditions:

  1. Products must be returned unused, complete, and if reasonably possible, in their original packaging.
  2. Return costs are for the customer's account, unless otherwise agreed.
  3. Insufficiently stamped or inappropriate return shipments may be refused.

Article 8 – Use of Products

  1. Niodor® products are intended solely for odor neutralization and must be used according to the provided instructions.
  2. The customer is responsible for the proper use, installation, storage, and maintenance of the products.
  3. Products should be kept out of reach of children and pets, unless stated otherwise.
  4. Liquids must not be ingested or used improperly in any other way.

Article 9 – Warranty

  1. Niodor® guarantees that delivered products meet the agreement and the reasonably expected quality requirements.
  2. The statutory warranty applies to equipment.
  3. Warranty is void if:
  • the product has been used incorrectly;
  • instructions have not been followed;
  • damage is caused by dropping, moisture, fire, or improper maintenance;
  • repairs have been performed by third parties without permission.
  1. Wear and tear due to normal use is not covered by the warranty.

Article 10 – Liability

  1. Niodor® is only liable for direct damage that is the direct result of intent or gross negligence by Niodor®.
  2. Niodor® is not liable for indirect damage, including:
  • consequential damage
  • loss of turnover
  • loss of profit
  • business stagnation
  • missed savings
  1. Niodor® is not liable for damage caused by improper use of products.
  2. If liability is established, it is limited to a maximum of the invoice amount of the order in question.

Article 11 – Force Majeure

  1. Niodor® is not obliged to fulfill obligations if it is impossible to do so due to force majeure.
  2. Force majeure includes:
  • malfunctions
  • illness
  • transport problems
  • government measures
  • fire
  • natural disasters
  • internet failures
  • problems with suppliers
  1. During force majeure, obligations may be suspended.

Article 12 – Complaints Procedure

  1. Complaints should be reported in writing or by e-mail via Hello@niodor.com within a reasonable time after discovery.
  2. The complaint must be clearly described.
  3. Niodor® strives to respond substantively within 14 days.
  4. If a complaint requires more time, the customer will be notified of the expected processing time.

Article 13 – Privacy

  1. Niodor processes personal data in accordance with applicable privacy legislation (GDPR).
  2. Personal data is used exclusively for order processing, customer service, and legal obligations.
  3. More information can be found in the Niodor® privacy policy.

Article 14 – Applicable Law and Disputes

  1. Dutch law applies exclusively to all agreements between Niodor® and the customer.
  2. Disputes will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.

Article 15 – Final Provisions

  1. Niodor may change these terms and conditions.
  2. The most current version will be published on the website.
  3. If any provision is found to be invalid, the remaining provisions will remain in full force.

Contact Details

Niodor
Oude Rijksweg Noord 64
6114 JG Susteren
The Netherlands

E-mail: Hello@niodor.com
Chamber of Commerce (KvK) number: 96206098