Privacy Policy

Privacy Policy – Niodor®

Niodor respects your privacy and handles personal data with care. In this privacy policy, we clearly explain which data we collect, why we do so, how we secure it, and what rights you have.

This privacy policy applies to all visitors to our website, customers, and individuals who contact Niodor.

1. Company Details

Niodor
Oude Rijksweg Noord 64
6114 JG Susteren
The Netherlands

E-mail: Hello@niodor.com
Chamber of Commerce (KvK) number: 96206098

Niodor is responsible for the processing of personal data as described in this privacy policy.

2. What personal data do we collect?

We may process the following personal data:

When placing an order:

  • First and last name
  • Company name (if applicable)
  • Billing address
  • Shipping address
  • E-mail address
  • Telephone number
  • Payment details (via secure payment provider)
  • Order history

When contacting us:

  • Name
  • E-mail address
  • Telephone number (if provided)
  • Content of your message

When visiting our website:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Click behavior
  • Cookies and similar technologies

3. Why do we process personal data?

We process personal data for the following purposes:

  • Processing and delivering orders
  • Drawing up invoices
  • Customer service and answering contact requests
  • Handling returns and warranties
  • Improving our website and services
  • Fraud prevention and security
  • Legal administrative obligations
  • Marketing communications (only if permitted)

4. On what basis do we process data?

We only process personal data when there is a legal basis for doing so, such as:

  • Execution of an agreement
  • Legal obligation
  • Legitimate interest
  • Consent (e.g., for newsletters or marketing cookies)

5. Payments

Payments through our webshop are handled via secure payment providers. Niodor® does not receive full credit card or bank details. Payment providers process this data according to their own privacy policies and security standards.

6. Sharing personal data with third parties

Niodor® never sells your data to third parties.

We only share data when necessary, for example with:

  • Payment providers
  • Shipping partners and delivery services
  • Hosting and IT service providers
  • Accountant or administration office
  • Government authorities if legally required

We enter into processor agreements with parties that process data on our behalf where necessary.

7. Retention periods

We do not store personal data longer than necessary.

Standard retention periods:

  • Order and invoice data: at least 7 years (fiscal retention obligation)
  • Customer contacts: as long as necessary for service provision
  • Marketing consent: until you unsubscribe
  • Website data/cookies: according to cookie settings

8. Cookies

Our website may use cookies to ensure the website functions properly and to improve the user experience.

Potential cookies:

  • Functional cookies
  • Analytical cookies
  • Marketing cookies (only after consent)

You can manage or delete cookies via your browser settings.

9. Security

Niodor® takes appropriate technical and organizational measures to protect personal data against:

  • loss
  • misuse
  • unauthorized access
  • alteration
  • disclosure

Our website uses secure connections (SSL) wherever possible.

10. Your rights

You have the right to:

  • access your data
  • correct your data
  • have your data deleted
  • restrict processing
  • object to processing
  • transfer data
  • withdraw consent

Would you like to exercise one of these rights? Please contact us via Hello@niodor.com.

We will respond within the legally applicable period.

11. Newsletter and marketing

If you provide consent, we may send you emails about offers, updates, or new products.

You can unsubscribe at any time via the unsubscribe link in the email or by contacting us.

12. Minors

Our website and products are not specifically aimed at persons under the age of 16 without the consent of a parent or guardian.

13. External links

Our website may contain links to external websites. Niodor® is not responsible for the privacy policies of other websites.

14. Changes to this privacy policy

Niodor® may update this privacy policy when legislation or business operations require it.

The most current version is always available on our website.

15. Complaints

Do you have a complaint about the processing of personal data? Please contact us first via Hello@niodor.com.

Additionally, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) in the Netherlands.

Contact details

Niodor®
Oude Rijksweg Noord 64
6114 JG Susteren
The Netherlands

E-mail: Hello@niodor.com
Chamber of Commerce (KvK) number: 96206098